Trust
How we protect your data.
Businesses trust our products with their customers and their data. This page explains how we handle that responsibility.
Security and data protection
The basics, done properly.
You own your data
Your customer conversations, contacts and records belong to you. You can export them at any time.
We never sell data
We do not sell or rent customer data, and we do not use it for advertising.
Encryption
Data is encrypted in transit and at rest.
Role-based access
Each staff member sees only what their role needs.
Client data separation
Each client’s data is kept separate from every other client’s.
In-premise option
Institutions can run Socify App on their own servers.
AI principles
How we use AI.
- AI assists people. A person can review and take over any conversation.
- The AI answers from your own information, such as your products, prices and policies.
- We tell customers when they are talking to AI wherever a channel or law requires it.
- We test new AI features with real teams before releasing them widely.
Certifications
Where we are.
- ISO certificationIn progress
- SOC 2In progress
- Trademark registrationIn progress
We will update this page as each one is completed.
Questions about security, or need a document for your review? Email sales@vanarxtech.com or read our privacy policy.